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Refund Policy

A legal disclaimer

  • Last updated: October 2026

Thank you for shopping at O'Neill Art. If you are not entirely satisfied with your art purchase, we are here to help.

 

1. Returns & Refund Windows

  • Standard Return Window: You have 30 calendar days from the date you received your item to request a return.

  • Eligibility: To be eligible for a return, your artwork or item must be unused, unaltered, and in the same pristine condition that you received it. It must also be in its original packaging.

  • Exempt Items: Several types of goods are exempt from being returned, including:

    • Custom-made, commissioned, or personalised artwork

    • Items purchased on clearance or "Final Sale"

 

2. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact us at via the contact form with your order number and the reason for the return.

  2. If your return is approved, we will send you instructions on how and where to safely package and send your item.

  3. Note: Items sent back to us without first requesting a return will not be accepted.

 

3. Shipping Costs for Returns

  • Faulty or Damaged Items: If the return is due to damage in transit or an error on our part, O'Neill Art will cover the return shipping costs (as outlined in our Shipping Policy, please capture photos of the packaging and damage immediately).

  • Change of Mind: For standard returns, you will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.

 

4. Refunds & Processing

  • Once we receive your item, we will inspect it and notify you that we have safely received your returned artwork. We will immediately notify you of the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card, PayPal).

  • You will receive the credit within 5–10 business days, depending on your card issuer's policies.

 

5. Damages and Issues

Please inspect your order upon reception. As stated in our Shipping Policy, if your order arrives damaged, please save all packaging materials and contact us immediately via our contact form with photos so we can evaluate the issue, file a claim, and make it right.

 

6. Contact Us

If you have any questions on how to return your item to us, contact us:

  • Email: SineadONeillArt@gmail.com

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